Refund & Returns Policy — ZBH Bazaar

We want you to shop with confidence. Our returns offer a 7-day return window with buyer protection across Pakistan.

7-day returns

  • You can request a return or exchange within 7 days of receiving your order. The 7 days are counted from delivery, not from the order date.
  • Items must be unused, unwashed, with tags intact and in their original packaging.

Damaged, wrong or faulty item

  • If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days. Send a photo of the item and its packaging. We will arrange a replacement or a refund, and we pay the return delivery.

Size, fit or change of mind

  • If the size does not fit or you changed your mind, we offer an exchange first — the same product in a different size or colour, or another product of the same value.
  • If you prefer a refund, we refund once the unused item reaches us. The return delivery charge is paid by you, and the delivery charge already spent on your order is not refunded.
  • Used or worn items cannot be returned for a change of mind. A genuine fault is a separate case — send a photo or short video and we will treat it as faulty, not as change of mind.

How to start a return

  • Email us at support@zbhbazaar.store within 7 days of delivery, with your order number, the reason for the return, and a photo of the item and its packaging. We reply the same day and confirm the return steps.

How a refund is paid (Cash on Delivery orders)

  • There is no “reverse the payment” for COD — the cash was paid to the rider on delivery. So we refund only after the item is back with us and checked.
  • We transfer the refund to your bank account or JazzCash / Easypaisa wallet. Send the account number and account holder name in writing; the name must match the person the order was delivered to.
  • Refunds are sent within 3 working days of the item reaching us, and we send you the transfer screenshot in the same conversation.
  • If our mistake caused the return, we refund the full amount you paid at the door. For a change-of-mind return, the delivery charge already spent is not refunded.

Parcels refused at the door

  • If a parcel is refused on delivery, no payment was made, so no refund applies. Please confirm your order carefully before delivery so the parcel is not sent back.

What is not covered

  • Items that have been used, washed or worn, or returned without their packaging and tags, cannot be returned for a change of mind.